Privacy Policy — The Treat Stop

Last updated: 19 April 2026

1. Who We Are

The Treat Stop ("we", "us", "our") is a custom cake and dessert business based in Bridgetown, Barbados. We operate the website thetreatstop.com and take the privacy of our customers seriously.

For any privacy-related questions, contact us at: hello@thetreatstop.com

2. Information We Collect

We collect information you provide directly when you:

Place an order — name, delivery address, phone number, and payment confirmation details.
Create a customer account — email address and password (stored as a secure hash).
Sign up for marketing communications — email address and your explicit opt-in consent.
Submit a contact form — name, email address, and the content of your message.
Submit a product review — display name and review text.

We do not collect credit card numbers or bank account details. Proof-of-payment images (bank transfer screenshots) are stored securely and used only to verify your order payment.

3. Cookies & Analytics

We use PostHog, a privacy-friendly analytics tool, to understand how visitors use our website. PostHog helps us see which pages are viewed, how long visitors stay, and where they come from — so we can improve the experience.

PostHog analytics are only activated after you explicitly accept cookies via the cookie banner shown on your first visit. If you decline, no analytics cookies are set and no tracking occurs.

Cookie name: ph_* (PostHog session and distinct ID cookies)
Data stored: anonymised page views, session duration, referral source
Storage location: your browser's localStorage
Retention: up to 1 year unless cleared

We honour the Do Not Track (DNT) browser signal. If DNT is enabled, PostHog will not track your session even if you have accepted cookies.

We also use a single functional cookie (cookie_consent) to remember your cookie preference. This cookie is strictly necessary and is not used for analytics.

4. How We Use Your Information

To process and fulfil your orders, including pickup and delivery scheduling.
To send order confirmations and delivery updates.
To send marketing emails, only if you have opted in. You can unsubscribe at any time.
To respond to your enquiries submitted via the contact form.
To improve our website and product offerings using anonymised analytics data.
To meet our legal obligations under the laws of Barbados.

5. Data Sharing

We do not sell, rent, or trade your personal information to any third party. We may share data only in the following limited circumstances:

Service providers who help us operate our website (e.g. our hosting provider). They process data on our behalf and are bound by confidentiality.
PostHog Inc. (analytics) — anonymised behavioural data only, subject to their privacy policy.
Legal authorities if required by law or to protect the rights and safety of our customers.

6. Data Retention

Order records — retained for 7 years to comply with financial record-keeping requirements in Barbados.
Customer accounts — retained for as long as the account is active. You may request deletion at any time.
Marketing subscriptions — retained until you unsubscribe or request removal.
Contact form submissions — retained for up to 2 years.
Analytics data — retained by PostHog for up to 1 year.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your personal data (subject to our legal retention obligations).
Withdraw your marketing consent at any time by clicking "Unsubscribe" in any email.
Withdraw your cookie consent at any time by clearing your browser's localStorage or cookies.
Object to or restrict certain types of processing.

To exercise any of these rights, please contact us at hello@thetreatstop.com. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, or loss. These include encrypted communications (HTTPS), hashed passwords, and access controls on our systems.

9. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact

The Treat Stop

Causarina Estates, Bridgetown, Barbados

Email: hello@thetreatstop.com

Phone: +1 (246) 827-1907