Last updated: 19 April 2026
Our Commitment
Your satisfaction is important to us. We take pride in every item we make. If something is wrong with your order, we want to make it right.
Eligible for a Refund or Replacement
You may be eligible for a refund or replacement if:
- You received the wrong item.
- Your order arrived damaged (delivery orders only).
- There is a quality issue with your product.
To be eligible, you must contact us within 24 hours of receiving your order at hello@thetreatstop.com with your order number and a photo of the issue.
Not Eligible for a Refund
We are unable to offer refunds in the following situations:
- You changed your mind after the order was prepared.
- You provided an incorrect delivery address.
- You missed your scheduled pickup time.
- The product was left unattended after delivery.
- Minor variations in decoration or appearance (all items are handmade).
Custom Orders
Custom orders require a non-refundable deposit to secure your booking. This deposit covers the cost of planning, design, and ingredient procurement specific to your order.
Full cancellations more than 5 days before your scheduled date will receive a refund of any amount paid beyond the deposit.
Cancellations within 48 hours of the scheduled date are non-refundable as the order will already be in production.
Deposit Payments
If you paid a deposit and need to cancel with sufficient notice (more than 5 days), the deposit itself is non-refundable but the remaining balance will not be charged.
How to Request a Refund
- Email hello@thetreatstop.com within 24 hours of receiving your order.
- Include your order number and a clear photo of the issue.
- Our team will review and respond within 1–2 business days.
Approved refunds are processed back to the original payment method within 5–7 business days.
Contact
If you have any questions about our refund policy, please reach out to us at hello@thetreatstop.com — we are happy to help.